PRRO – a problem or an opportunity?

Published: 20.10.23Management

We have been hearing about software payment transaction recorders for 3 years now. However, many people still do not understand what it is and what it is used for. Today, in connection with the return of fines from 01.10.2023 in Ukraine, it is more important than ever to understand this.

In our opinion, in order to comprehensively study the issue of software PTRs, we need to answer the following questions:

  • What is it?
  • Why is it necessary?
  • Who needs it?
  • How to work with it?

Let’s take a look at each of them on the example of CashDesk:

What is a cash register?

Cash registers are a convenient solution for registering sales receipts with the State Tax Service during payment transactions (both cash and non-cash), a complete replacement for a traditional cash register (RRO). In Ukraine, such solutions became available by law on 1 August 2020.

Why do we need cash registers?

Why does the state need them? In short, it is a convenient tool for ensuring tax discipline, controlling the circulation of money and increasing budget revenues.

But we are more interested in how it affects entrepreneurs. If you look deep enough into this issue, you will realise that this tool not only does not harm entrepreneurs, but on the contrary has many advantages, both financial and functional. Let’s take a look at the main advantages of cash registers using CashDesk as an example:

  • cost-effective (100 UAH/month for 1 cash desk),
  • full replacement of the cash register,
  • convenience and ease of use,
  • access to the service 24/7,
  • online support,
  • sending marketing material in a receipt,
  • availability of an offline mode of operation.

Who needs a cash register?

The use of cash registers is mandatory for:

Sole proprietors of groups 2, 3 and 4, regardless of the type of activity and amount of income.
Individual entrepreneurs on the general taxation system.

An exception is made for individual entrepreneurs (hereinafter referred to as “IEs”) who are single tax payers of the 1st group. According to clause 296.10 of Art. 296 of the Tax Code of Ukraine, these entities do not use payment transaction registers (hereinafter referred to as PTRs). Cash registers/PTRs do not apply if the buyer pays funds exclusively to the current account (to bank accounts in the IVAN format).

How do I start working with a cash register?

In order to start working with the PTR, you must first choose a provider to work with, such as CashDesk. Regardless of the choice of software, before you start working with the cash register, you must:

  • Register the place of business (shop, cafe, etc.) – form 20-OPP.
  • Register the software registrar – form 1-PRO.
  • Register a cashier who will work with the cash register using a qualifying electronic signature (hereinafter referred to as the QES) – form 5-PRO.

CashDesk provides an opportunity to go through the entire registration process within its service, which greatly simplifies the work.


Taking into account all of the above, we can confidently say that this is not a problem, but rather a great opportunity to optimise processes and save money. Moreover, everything is very easy to do. And if you still have any questions about PRRO, please contact the СashDesk hotline at 0 800 21 23 07.

We wish you success!

This article was written in collaboration with CashDesk.

Author Avatar Damian Janicki

Customer Success Manager. An expert with years of experience in customer service. Firmao has no secrets from him. Thanks to continuous work with customers, he knows perfectly well what problems companies face without the right software.

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