Why should you integrate Firmao CRM with an international VoIP solution?

Published: 05.06.24CRM

Communication with clients is a crucial aspect of a company, which cares about its reputation and customer satisfaction. Well-organized communication can also improve companies revenue by engaging with leads. The integration of VoIP (Voice over Internet Protocol) software with CRM software, a central hub for customer data, presents an excellent opportunity to achieve these goals.

Keep reading to learn more about the benefits of this potential integration and how to choose the right solution for your company!

TEFONIX is a revolutionary VOIP solution. Telephony has seen numerous advances in recent years, offering more features and services. What sets TEFONIX apart is its unparalleled price simplicity, offering a fixed-rate phone system or modular services such as online letters, SMS, callback and SIP lines without any basic fees or fixed costs. Users can recharge their account and use services without time limits. Functionalities such as calls triggered by API Triggers make it easy to automate calls. In addition, TEFONIX allows users to make international calls without the need for a location-based office. 

Integration between Tefonix and Firmao CRM can revolutionize the way businesses manage customer interactions. Softwares together will allow companies to streamline communication workflows, gain a comprehensive view of customer history, and deliver exceptional, personalized support. By using Tefonix’s communication features within the Firmao CRM platform, companies can unlock new opportunities to optimize communications and support stronger customer relationships.

What improvements will this integration bring?

Enhanced Customer Interactions

Employees have access to customer information, previous interactions, and purchase history during calls, enabling personalized and context-rich conversations. Moreover, quick access to customer data, issues can be resolved faster and more accurately.

Increased Productivity

Integration reduces the need to switch between different systems, saving time and reducing the chance of errors. Calls are automatically logged into the CRM, ensuring accurate record-keeping without manual input.

Data-Driven Decision Making

Integration provides detailed analytics on call metrics, customer interactions, and employee performance, aiding in informed decision-making. Also, aggregated data from calls and CRM entries can reveal trends and patterns in customer behavior, informing business strategies.

Scalability and Flexibility

VoIP systems can easily scale with business growth, and integrating with CRM ensures that customer relationship management scales seamlessly as well. Both VoIP and CRM can be accessed from anywhere, supporting remote work and global teams.

Enhanced Customer Experience

Customers experience a smoother and more professional interaction when their information is readily available to employees. Integration allows also for proactive follow-ups and personalized outreach based on customer data and interaction history.


VoIP systems, as well as CRM softwares, often include encryption and other security measures to protect sensitive customer information.

Are you looking for such integration? Contact us at marketing@firmao.io and let us know so that we could react to your needs!

Author Avatar Łukasz Magierowicz

Key Account Manager. Supports customers in the implementation and configuration process of the Firmao system. He has extensive knowledge of CRM systems. He collaborates with customers to understand their needs and help customize the system to their specific requirements.

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