Service and Complaints

You can track customers equipment, its location and service history in one system, which allows you react to service requests quicker and better organize your service operations.

Simple equipment tracking and full control over maintenance

Complete inventory of equipment in one placeStore all information about your customers' equipment including type, specifications, location and activity history, without having to search for data across multiple systems.

Quick access to service historyCheck past repairs, service requests and maintenance activities in just a few seconds to diagnose problems faster and make decisions more quickly.

Improved organization of service operationsOrganize service requests and tasks so your team knows exactly what has been completed and what still needs to be addressed.

Equipment location checkYou can see exactly where a piece of equipment is located - at a customer's site, at the service center or in the warehouse.

Customizing the system to your hardwareCreate your own equipment types and properties to tailor your inventory management to the specific needs of your business and the devices you support.

Efficient handling of customer inquiriesAccess to equipment history and previous maintenance records allows to understand the problem more quickly and take the appropriate maintenance actions.

Equipment directly related to each customerEach device is assigned to a specific customer in the CRM, so you can immediately see what equipment you are servicing for that company.

Quick overview of the scale of the problemsYou can see how many complaints the company receives and what they’re about, which helps you identify recurring hardware issues more quickly.

Enable equipment service and complaints with Firmao

Customer equipment is more than just a list of devices. It involves specific installations, service requests, and complaints that need to be managed.

In Firmao you can record all information about equipment, its location, and service activities in one place. This makes it easy to check device details, respond more quickly to requests and manage customer service more efficiently

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Who is FIRMAO suitable for?

Companies that install and service equipment for customers need easy access to information about the equipment, its specifications, and service history. Firmao allows you to keep track of equipment and manage service operations.

Thanks to a central equipment database and integration with CRM, all information about devices, service requests, and maintenance activities is available in one place. This simplifies the team’s daily work and helps maintain a high level of customer service.

Why choose FIRMAO?

All client interactions in one place

You can see not only data about device but also contacts, tasks, documents and past activities.

Support for companies that work with customers' equipment

Firmao helps organize information about devices, service requests and maintenance tasks in the team’s day to day work.

Quick implementation of the system

Employees can start using Firmao right away without extensive training, thanks to its intuitive interface and simple features.

Better information flow between departments

Sales representatives, technical support and back office work with the same data regarding the customer and their equipment which facilitates collaboration.

Integrating service with other business processes

Service requests can be linked to customers, tasks, documents and other activities in the system.