Customer service

Livechat, callbacks and contact forms allow you to collect customer inquiries directly into your CRM and manage communication all within one system.

Collect leads from your website

Add livechat, callback and contact forms to your website and automatically save customer inquiries in Firmao CRM.

Widgets for your websiteAdd livechat, callback and a contact form to your website using simple scripts and let customers get in touch with your company quickly.

A communication from your website in one placeMessages from live chat and forms, as well as callback requests are sent directly to Firmao, allowing you to manage all customer communications in one system.

Immediate contact with the customerGive visitors option to chat quickly via live chat or request a callback to increase your chances of acquiring a new customer.

More sales opportunitiesRespond more quickly to customer issues and turn website inquiries into real sales opportunities.

More ways for your customers to contact you

Livechat on the webiste

Customers can contact you directly through the website and get quick answers to their questions.

Callback

Website visitors can leave their phone number and request a callback at a time that is convenient for them.

Contact forms

Customers can submit an inquiry using the form on the website - the message will be sent directly to your email in Firmao.

Website as a customer contact channel integrated with CRM

Effective communication with customers is one of the most important elements in building relationships and trust in a company. A quick response to a question, the ability to easily get in touch and efficient handling of inquiries often determine whether a customer decides to do business with you.

Livechat, callback and contact forms allow you to turn your website into a real channel for communicating with customers. With simple scripts you can add these features to your website and collect inquiries directly in Firmao CRM, where all messages and requests are organized in a single system along with the customer’s contact history.

By integrating your website with Firmao CRM, you gain:

live customer inquiry support,
complete history of customer communication in one system,
easy installation of widgets on your website,
various contact methods tailored to your customers,
more inquiries from your website which leads to a real increase in sales opportunities.

Enable communication with customer at Firmao

Your website is often the first point of contact between customers and your business. Livechat, callback and contact forms allow customers to quickly ask a question, leave a message or request a call.

Setting them up doesn’t require a complicated installation. At Firmao we’ve prepared ready-made scripts that you can download with a single click and add to your website.

Increase conversion rate and assist more customers efficiently

80%

more queries processed without delays.

higher conversion rates from leads to customers thanks to immediate responses.

customer contact channels on the website

100%

all customer inquiries in one place, without losing any messages.

Who is FIRMAO suitable for?

Firmao is ideal for companies looking to streamline communication with customers and organize inquiries received through their website. It’s a great solution for businesses that acquire customers online and need a single platform to manage messages, calls and requests.

Thanks to the integration of livechat, callbacks and contact forms, all inquiries go directly to the CRM where they can be assigned to employees, contact history can be recorded and further communication can be managed. Firmao supports companies that want to respond faster to customer inquiries and manage sales relationships.

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Integrating communication with sales

Requests from livechat, callbacks and forms can immediately become new sales opportunities in CRM.

Easy implementation on the website

Add scripts to your website and start collecting inquiries without complicated integrations.

Complete history of customer interactions

Every conversation, message or request is saved in the system and accessible to the entire team.

Shorter response time

With organized inquiries and notifications the team can respond to messages and address customer requests more quickly.

Better understanding of customer needs

Full history of conversations and requests helps you better understand your customers' needs, allowing you to tailor your offers and communication style to their expectations.

Try out Firmao for free and
with no obligations

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Answers to frequently asked questions.

You can't find the question you're looking for? Please contact us.

Yes. Calls are made through the VOIP/SIP service integrated with Firmao and call-back requests are automatically saved in Firmao allowing you to answer the call or call the customer back.

Once the form is added to the website every customer submission is sent to your email inbox as a new inquiry. The email inbox can be integrated with CRM system so that all communication can be managed within a single system.

Yes. Livechat, callbacks and contact forms can all be used simultaneously allowing customers to choose the most convenient way to contact your company.

Yes. You can enable only the contact methods you need on your website.

No. Customers can send a message via livechat, submit an inquiry through the form or leave their phone number for a callback without the need to create an account.