How to integrate Firmao and Messaggio via Zapier?

Published: 18.01.24Management

In this article we’ll show you how to integrate Firmao CRM with Messaggio via Zapier and how it can be beneficial for your company. 

Messaggio is a omnichannel Platform for Business Messaging. Send notifications from your CRM, eShop or App, keep chatting with customers via SMS, Viber, WhatsApp or RCS!

What needs to be done to connect applications in Zapier?

Firmao: Log into your account, click in to the button on the right corner (with letter A – admin), click “company settings”. On the left you’ll have different categories – click on Integrations. On the top click on “API”, then click “Enable API”. Here you’ll have API login and Password – that’s the credentials needed for you to sign in Zapier. You can set the rest simply via Zapier.

Messaggio: Select the Messaggio account you want to transfer data to. Click + Create a new account in the Choose account field in the drop-down list. To set up subsequent connections with this app, you will not need to link an account again as it will be saved in the drop-down list.

Zapier – Triggers and Actions

Triggers: are the events that trigger automatic actions in the integration. For example, the trigger can be a new Company in Firmao.

Actions: are the specific actions that are taken as a result of triggers. For example, when a new Invoice is generated an SMS message can be sent via Messaggio. 

How to create a Zap:

  1. Choose a trigger Firmao – this will be the action that will trigger the automation, for example choose “New Company”.
  2. Configure the first steps.
  3. Test the performance.
  4. Configure the second stage of Zap – select Messaggio and decide what action you want to trigger, when a new company is created – for example choose “Send SMS”.
  5. Configure the first elements. Choose a Messaggio account.
  6. Modify the elements – select the sender, fill in Messaggio login. Then select Phone Number – it can be the number taken from Firmao. Write the template of a message.
  7. Test the performance of Zap.
  8. The automation is ready! As a result, an SMS message will be sent, when a new Company is added to Firmao. The user, who set up the account will receive a message with configured text.

How can you benefit from using Firmao CRM with Messaggio?

Integrating Firmao CRM with Messaggio is a solution for companies that want to streamline their business processes, improve communication with customers and manage business relationships more efficiently. Every time you create a new invoice, deal, company or task in Firmao CRM, Messaggio automatically creates a new contact and sends an SMS. This allows you to communicate with customers immediately and efficiently. The integration will be useful mainly for sales departments, where invoice and contract processes are an important part of their work.

Author Avatar Damian Janicki

Customer Success Manager. An expert with years of experience in customer service. Firmao has no secrets from him. Thanks to continuous work with customers, he knows perfectly well what problems companies face without the right software.

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