Why should you integrate Firmao with a delivery management software?

Published: 05.06.24CRM

When running an e-commerce business or even a traditional wholesaler, efficient deliveries are crucial to customer satisfaction. This can be difficult to achieve, especially when a successful business has many orders and requests from customers. If you want to keep your customers happy and your business efficient, you should think about integrating your CRM software with a delivery management software (DMS) to help with key aspects of your operation, improving both customer satisfaction and operational efficiency. 

Read on to find out more about the benefits of this potential integration and how to choose the right solution for your business!

ILWEB Delivery Management Software is tailored to meet the specific needs of delivery services, bringing a new level of efficiency that optimizes every aspect from the first to the last mile.

The Software is designed to streamline customer requests. It’s packed with features like Route Planning, Optimization, Driver, User and Customer Management, ensure controlled access in your courier management system and smooth and cost-effective operational experience.

Optimizing operations and redefining the customer experience from sending parcels to seamless real-time delivery tracking, label printing, proactive customer communication, simplifying the returns process, providing a reliable Proof of Delivery system.

The courier management software features, coupled with an intuitive courier app, offer a comprehensive solution for optimizing your delivery operations as well as seamless and secure cash transactions, efficient and precise billing processes, real-time notifications.

Integrating Ilweb DMS with Firmao CRM will allow your company to streamline daily operations. By creating a unified system for order tracking, customer communication and data analysis, companies can streamline operations, improve customer service and make smarter decisions.

What improvements will this integration bring?

Enhanced Customer Experience

Customers receive real-time updates about their orders, improving transparency and trust. Moreover, CRM data can provide insights into customer preferences, enabling personalized communication and service.

Improved Operational Efficiency

Integration ensures seamless data flow between sales, delivery, and customer service teams, reducing manual data entry and errors. Automating tasks such as order tracking, delivery planning and follow-up saves your employees time.

Better Data Accuracy and Management

All customer and delivery information is centralized, ensuring that all departments work with the same accurate and up-to-date information. Combined data from DMS and CRM systems enables more comprehensive reporting and analytics, helping to identify trends and areas for improvement.

Improved Communication and Coordination

Sales, customer service, and delivery teams have a clear view of each other’s activities, improving coordination and collaboration.


As the business grows, integrated systems can handle increased volumes more efficiently than disparate systems, supporting scalable operations.

Competitive Advantage

Offering seamless and efficient delivery services can differentiate a business from competitors, attracting and retaining more customers.

Are you looking for such integration? Contact us at marketing@firmao.io and let us know so that we could react to your needs!

Author Avatar Damian Janicki

Customer Success Manager. An expert with years of experience in customer service. Firmao has no secrets from him. Thanks to continuous work with customers, he knows perfectly well what problems companies face without the right software.

Don't forget to share this article!

Related articles

Run your business successfully with Firmao